Frequently Asked Questions
Explore our FAQ page for quick answers to your most common questions about our products, ordering process, and shipping details
Product
What materials are used in your handbags?
Maison Vouette handbags are made of the finest quality leather, sustainably and ethically developed from start to finish from highest quality tanneries. Maison Vouette’s leather is upcycled from the food industry. As in industry practice this prevents hundreds of tons waste each year and makes efficient use of materials that would otherwise go to waste. Each Maison Vouette handbag’s leather is paired with the visibility window that is made from a recycled material called TPU.This TPU is a thermoplastic polyurethane made of recycled and bio-based materials. Our transparent recycled material is highly wear resistant and is an excellent ward against handbag wear and tear from daily surface abrasion and scratches as well as stains from oil and grease. Our goal is to preserve and protect beautiful things to prolong their life and enjoyment.
What are Maison Vouette’s sustainability best practices?
Sustainability is very important to Maison Vouette. All of our material choices and manufacturing partners are committed to sustainability and recycling best practices. Partners hold certified accreditations and testing through unbiased third parties. Member associations, standards and certifications include compliance with Global Recycled Standards (GRS), Leather Working Group, ICEC, OEKO TEX, CSCB, and the Sustainable Leather Foundation.
How do I care for my Maison Vouette handbag?
Your Maison Vouette handbag can be cared for by wiping with a slightly damp cloth on all parts of the bag. The leather on your handbag is treated to protect against water and staining, if you would like to care for the leather areas please apply a high-quality leather cream to leather straps and base as needed. Please follow leather cream guidance for frequency of use. For transparent areas please use a soft, damp cloth to gently wipe the transparent surfaces.Please avoid using abrasive materials or harsh chemicals, as they may scratch or damage the TPU. For stubborn stains, mix a mild soap with water and gently clean the affected area.
Are your products cruelty-free?
At Maison Vouette we ethically source and upcycle our materials, ensuring they are sustainably focused and cruelty-free.
Where are the items made?
Each Maison Veoutte handbag is proudly made in the United States.
Are your handbags handmade?
Maison Veoutte is handcrafted by expert leather craftsmen, proudly made in the United States.
How do I determine the right size for my handbag?
If you would like to carry a handbag within your Maison Veoutte handbag please measure the base and height of the handbag that you wish to carry. We recommend 10-12 inch base handbags use the medium bag and 13-15 inch use the large size. We accommodate additional room for essential items within this recommendation.
Do you gift wrap?
We offer the option for gift wrap for a small additional fee. Please add this request to your Maison Vouette purchase.
Do you offer customization or personalization options?
We are working on customization but not at this time we hope to offer in the Spring of 2025!
Returns and Exchanges
What is your return/exchange policy?
We offer returns or exchanges within 2 weeks of receipt of your Maison Vouette purchase. Items must be unused and in original packaging. We charge an $8 processing and shipping fee.
Shipping
What’s the difference between minimal packaging and regular box packaging?
What’s the difference between minimal packaging and regular box packaging?
Minimal packaging uses the least amount of packing materials in our shipping carton. Premium box packaging is available, please reach out to bonjour@maisonvouette.com for more details. Regardless of your packaging choice, each Maison Vouette handbag comes with its own protective drawstring dust cover.
Can I track my order?
Maison Vouette will provide carrier tracking information at time of shipment.
Do you offer international shipping?
In special cases Maison Vouette may be able to ship internationally, please request via bonjour@maisonvouette.com. Within the continental U.S. Maison Vouette ships via UPS & USPS.
When will my order be shipped?
Your order will be prepared to ship within 2 days of order confirmation and provided to the shipping carrier within 1-2 days. Tracking details will be provided upon pick up.
When will my pre-sale item ship?
Your scheduled ship date is marked on the add-to-cart button, and we’ll keep you informed of any potential changes. You will receive tracking information once your order ships. Typical delivery times are 2-4 days for domestic orders and 5-7 days for international ones, depending on the shipping method.
When will I be charged for my pre-sale item?
Pre-sale items are charged immediately in order to secure your items. Orders are shipped on a first come first serve basis.
What happens if my order is shipped after the pre-planned ship date?
We sincerely apologize for any delay beyond the planned ship date. Please know, we will keep you updated on any changes as the shipping date approaches, and you’ll receive tracking information as soon as your order is shipped.
Payment Methods
What payment methods do you accept?
At this time Maison Vouette accepts Visa, American Express and Mastercard, as well as Shop Pay & Pay Pal.
Customer Support
How can I contact customer support?
Please contact our customer service team between Monday-Friday 9-5 PST at bonjour@maisonvouette.com
Can I cancel or modify my order after placing it?
We are happy to assist you within 12 hours of order placement. Please reach out to bonjour@maisonvouette.com with order cancellation requests. Our team is available 9-5 PDT Monday through Friday.
Do you have a physical store where I can see the handbags in person?
Maison Vouette will soon be available in select boutiques throughout the United States. Please see our list of Stockists to find a location near you.